5 Data Telephony Features That Will Make Your Business More Productive and Secure

The cloud-based telephony systems provide many advantages to businesses of all sizes by improving productivity through their enhanced features and enabling them to provide excellent customer service to their clients. Business owners, managers, and directors are all aware that companies that provide their customers with a better level of customer service are the ones that thrive and grow the fastest. The features of your business telephone systems international INC play a key role in determining how efficient and smooth your interactions with your customers will be, so you must select your phone system accordingly. Numerous integrated/built-in features can be helpful to your sales strategy and give your company a competitive advantage.

Business phone functionality ensures that your specific communication requirements will be met at the highest level. Find out how data telephone systems features can enhance your business’ performance. Read on.

Data telephony features

Inbound and outbound phone calls are small and medium businesses’ most important communication channels, and outbound phone calls are among all the options available via a VoIP phone system. Below are the essential phone features that give small businesses greater control over their call flows.

Call Forwarding

Data Telephony features like call forwarding are handy for small businesses. As a result, you will never have to worry about missing a call again because it allows you to forward calls generated by your office telephone to another number, such as your cell phone.

Call Routing

Virtual phone systems can optimize incoming calls by using call routing. Based on pre-established routing rules, inbound calls are routed to specific agents and are directed before a person takes the call.

IVR

With Interactive Voice Response, callers can select a department, number, or option from a menu to reach a specific department, group, or agent via menu-driven self-service.

Call Analytics

Cloud phone systems provide business owners with call analytics tools that allow them to track and measure their marketing and sales campaigns. It is easy to see what marketing efforts work and how to improve them with this data presented in an intuitive graphical interface.

Conclusion

Using it can radically improve productivity and quality in businesses. Using this feature will allow team members to keep track of conversations and workflow between them, regardless of their location, and will enable them to communicate better. Furthermore, data telephony allows for easy cross-departmental communications and external information sharing with clients or customers.